What does this OpenAthens error mean? "Sorry there was a problem with your account. Original exception: Expected unique user id attribute not found."

 

screenshot of openathens error


Answer

Please go back to the original link you clicked and try again. We are investigating the error, but you should be able to proceed to your resource after a few login attempts.

  • Last Updated Jan 25, 2024
  • Views 180
  • Answered By Alison Davis

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