How can I access Elsevier content with error code ID-710/702?

"We are unable to give you access. Please share this error code and link with your administrator so they can configure the missing pseudonymous attribute: ID-710: get help with access."

You may also see a similar error with ID-702. 

Elsevier error code 710

Answer

According to Elsevier, this error can be fixed by following these instructions. On step #2, you should click Sign in via your institution and search for "Purdue University Main Campus Libraries" in the dropdown box. Do not use your email in the first two steps. 

Please note: where the instructions say to use "new credentials," you should just use your regular Purdue career account login/password combination. There are no new credentials to use, just your current Purdue login/password. 

 

  • Last Updated Nov 10, 2025
  • Views 1528
  • Answered By Alison Davis

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