Can't access an electronic resource? Check your WiFi


As a last resort when trying to determine why you can't access an electronic journal, electronic book, or database licensed by the Purdue University Libraries, you may want to check your WiFi settings or router to make sure there aren't any issues with those pieces of technology. In particular, you may need to set your WiFi settings so that they don't prohibit advertisements. If that doesn't resolve the problem you are seeing you may want to try logging off your WiFi altogether and accessing the Libraries' web site (and the licensed resources) via a mobile phone "hot spot."

  • Last Updated Nov 10, 2023
  • Views 8
  • Answered By Nathan Rupp

FAQ Actions

Was this helpful? 0 0

Ask a Question or Report an Issue to Libraries Discovery Support

If you are having difficulty accessing one of the Libraries' electronic resources (databases, electronic books, or electronic journals), please see these suggestions for resolving your issue. If none of those suggestions work, please let us know and we can help resolve the issue. Please describe the issue or question in as much detail as you can. If you are experiencing an error, please also attach a screenshot below if possible.

If you're a library employee and need to report physical hardware equipment issues or any other IT-related issues, please email

Contact Info

Please include your contact info and affiliation below so that we can respond to you.

Where are you currently located? *
Fields marked with * are required.