Why can't I access Library resources using the VPN?

Answer

The Campus VPN operates on a split tunnel configuration. This means that only traffic to IPs or machines within the campus network is routed through the VPN. To ensure seamless access to electronic resources:

  1. Use Library-Specific Links: For off-campus access, always navigate through the main library page search or utilize the A-Z database list. This guarantees that your access is authenticated and routed correctly through the necessary proxy servers.

  2. Troubleshooting with VPN Disconnect: Encountering access issues off-campus while connected to the VPN? A simple solution might be to disconnect your VPN. This step, though infrequently needed, could help resolve any random and sometimes strange conflicts between the split tunnel feature of the VPN and the library's authentication or proxy server.

  3. Need Assistance? If you're facing persistent issues or have any questions, don't hesitate to contact the Libraries eResources Support team for expert help.

  • Last Updated Jan 18, 2024
  • Views 124
  • Answered By Dean Lingley

FAQ Actions

Was this helpful? 1 0

Ask a Question or Report an Issue to Libraries Discovery Support

If you are having difficulty accessing one of the Libraries' electronic resources (databases, electronic books, or electronic journals), please see these suggestions for resolving your issue. If none of those suggestions work, please let us know and we can help resolve the issue. Please describe the issue or question in as much detail as you can. If you are experiencing an error, please also attach a screenshot below if possible.

If you're a library employee and need to report physical hardware equipment/computer issues or any other IT-related issues, please see this FAQ for more information on how to submit support requests.

 

Contact Info

Please include your contact info and affiliation below so that we can respond to you.

Where are you currently located? *
Fields marked with * are required.